Return & Exchange Policy

Last Updated: August 2026

At Quilora, we carefully check our jewelry before shipment. If you receive an incorrect item or a product with a verified factory defect, please contact us so we can assist you.

3-DAY EXCHANGE WINDOW

For necklaces and bracelets, exchange requests must be submitted within 3 calendar days from the date your order is received.

Eligible concerns include:

  • Wrong item received

  • Incorrect product or variant received

  • Verified factory or manufacturing defect

EARRINGS — FINAL SALE

For hygiene reasons, earrings are final sale and are not eligible for return or exchange due to change of mind, personal preference, or similar reasons.

This policy does not remove any consumer rights or remedies that may apply under Philippine law in cases involving defective or incorrectly supplied products.

UNBOXING VIDEO REQUIREMENT

For concerns involving an incorrect, damaged, missing, or defective item, customers should provide a clear and continuous unboxing video.

The video should show:

  1. The unopened parcel

  2. The condition of the package before opening

  3. The package being opened

  4. The item received

  5. The defect or incorrect item, if applicable

Please contact us within the applicable 3-day period.

Send your concern and supporting photos/videos to:

quilora.ph@gmail.com

CHANGE OF MIND

Quilora does not accept exchanges or refunds simply because a customer has changed their mind, ordered the wrong style, or no longer wants the product, provided that the correct and non-defective item was delivered.

LOST PARCELS

If your parcel is confirmed as lost by the courier, please contact us so we can investigate the shipment and coordinate with the courier.

Where a refund or replacement is applicable, Quilora will provide the appropriate resolution in accordance with applicable policies and Philippine law.

FACTORY DEFECTS

If an item has a verified factory defect, Quilora may provide an appropriate remedy, which may include replacement, exchange, repair where applicable, or refund, subject to applicable Philippine consumer protection laws.

Damage caused by misuse, accidental damage, improper care, normal wear and tear, or exposure to substances that may damage the jewelry may not qualify as a factory defect.

CLAIM REVIEW

All claims are subject to verification.

Quilora may request photographs, videos, order details, or other reasonable information necessary to assess the concern.

If your claim is approved, we will provide instructions for the next steps.

Contact: quilora.ph@gmail.com